Apr 12, 2021

COVID-19 Update

OPEN FOR BUSINESS

Classified as an essential retailer, Toolstation has been open for business across the UK throughout the pandemic, supporting both the trade and DIY enthusiasts, with tools and more. The safety and wellbeing of our customers still remain our number one priority. So when visiting our branches, we ask that you follow the signage in store and the latest safety guidelines.

FREQUENTLY ASKED QUESTIONS

Is my local branch open for business?

As the safety and wellbeing of our colleagues and customers remain our top priority, we will continue to maintain all Covid-19 preventative measures.

Branches are open between 7am – 8pm Monday – Friday, 7am – 7pm Saturday and 9-4pm Sunday. The following stores are excluded from our standard opening hours.

Store	Opening Hours Mon-Sat	Opening Hours Sun
Colne	CLOSED	CLOSED

What safety procedures are in place?

If you’re using Click & Collect, place your order, wait for your text and your order will be ready to collect in just a few minutes. When visiting any of our branches, please follow the signage and latest Covid-19 safety guidelines.

Please wear a face covering (unless exempt for health reasons)
Shop alone if possible
If we reach our customer capacity in the branch, we may need to operate a one in, one out system
Ideally, pay by contactless card payment but you can also pay by cash, if you prefer

Can I have my order delivered?

Yes, of course. Please select ‘delivery’ when ordering your products online, visit our delivery details page for more information.

Can I return my order to my local branch?

Yes. We offer our customers a 30 day money back guarantee. For safety reasons some items cannot be returned including PPE, boilers, toilets and used petrol products. For a full list of exceptions, please read through our returns page. We apologise for any inconvenience this may cause.

I need further information

You can contact us by calling our Contact Centre Team on 0330 333 3303, Online Chat or head over to our contact us page, and we’ll be happy to help.

Departments

Support & Services